Refund Policy
Effective Date: June 22, 2026
At Ignite Digital Guidance (“we,” “our,” or “us”), we are committed to providing high-quality digital education and training. Please read this Refund Policy carefully before purchasing any course, program, membership, coaching session, or digital product through Ignite Digital Guidance.
By purchasing any of our products or services, you agree to the terms outlined below.
1. Digital Products and Online Courses
Because our courses, downloadable resources, templates, guides, and educational materials are delivered digitally and become immediately accessible after purchase, all sales are considered final.
Once access to a digital course or downloadable material has been granted, refunds cannot be provided except as outlined in this policy.
2. 14-Day Satisfaction Guarantee (If Applicable)
If your purchase includes a 14-Day Satisfaction Guarantee, you may request a refund within fourteen (14) calendar days of your purchase provided that:
- Your request is submitted within 14 days of the original purchase date.
- You have completed no more than 20% of the course content.
- You have not downloaded a substantial portion of the downloadable resources.
- You provide a reasonable explanation of why the course did not meet your expectations.
We reserve the right to verify course progress before approving any refund request.
If your purchase specifically states that it is non-refundable, the satisfaction guarantee does not apply.
3. Non-Refundable Items
Refunds are not available for:
- Downloadable digital products
- Templates, worksheets, and toolkits
- Membership subscriptions after the billing period begins
- Live workshops after attendance
- Coaching or consulting sessions that have already taken place
- Completed certification programs
- Promotional, discounted, or clearance purchases unless otherwise stated
- Gift cards
4. Subscription Services
If you purchase a recurring subscription:
- You may cancel your subscription at any time.
- Cancellation prevents future billing only.
- Payments already processed are non-refundable.
- Access will remain available until the end of the current billing period unless otherwise stated.
5. Live Training and Workshops
If Ignite Digital Guidance cancels a live workshop, webinar, or virtual event, you may choose one of the following:
- A full refund; or
- A credit toward a future event.
If you are unable to attend a scheduled live event, refunds are generally not provided. However, where available, your registration may be transferred to a future session at our discretion.
6. Duplicate or Accidental Purchases
If you accidentally purchase the same course twice or are charged multiple times due to a technical error, please contact us within seven (7) days.
After verification, the duplicate payment will be refunded using the original payment method.
7. Technical Issues
If you experience technical difficulties preventing access to your purchased content, we encourage you to contact our support team immediately.
We will make reasonable efforts to resolve the issue before considering a refund.
8. Refund Request Process
To request a refund, please provide:
- Your full name
- Email address used for purchase
- Order number or receipt
- Course or product purchased
- Reason for your request
Refund requests should be submitted through our contact page or by emailing our customer support team.
9. Refund Processing
Approved refunds will be processed to the original payment method.
Depending on your financial institution, refunds typically appear within 5–10 business days after approval.
10. Chargebacks
If you initiate a chargeback without first contacting Ignite Digital Guidance to resolve the issue, we reserve the right to suspend or terminate your access to all purchased products and services while the dispute is being investigated.
11. Changes to This Policy
We reserve the right to update or modify this Refund Policy at any time. Changes become effective immediately upon publication on our website. Continued use of our services constitutes acceptance of the updated policy.
12. Contact Us
If you have any questions regarding this Refund Policy, please contact us through the contact information provided on the Ignite Digital Guidance website.
We are committed to resolving customer concerns promptly and fairly.
